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The Basics of Electricity

August 17, 2011

Today @ the Zone.

A guy came in demanding that his battery was dead and that we needed to replace the battery under his warranty. After looking up his information and being unable to find the battery under warranty, the man became beligerant. I offered to give him one of our lightly used batteries in exchange for his old battery. That seemed to calm him down.

When he popped the hood of his mini-van, I discovered what his problem was. One of the battery terminal cables was loose. The other terminal wasn’t connected to the battery at all.

Cleaning and reseating the terminals solved the problem. I have yet to see the gentleman return to complain about his old battery that was ‘dead’.

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